HANDLING
DIFFICULT PERSONALITIES
Difficult
employees are found in almost every workplace.
When an employee consistently does not meet the standards of
his/her job, it is the leader’s responsibility to take action.
Difficult employees can cause undue stress and affect co-workers in
the most negative manner.
The
purpose of this workshop is to provide the skills necessary to deal with a
difficult employee by learning the following key topics:
 |
Identifying
the difficult employee
|
|
Identifying
the performance problem
|
|
Defining
the expected performance standard
|
|
Exploring
ideas for a solution
|
|
Writing
a plan for improvement
|
|
Instituting
disciplinary action when necessary
|
|
Completing
exercises designed to improve your skills in dealing with the difficult
employee
|
A difficult employee can create stress situations
that can:
|
Inhibit problem solving
|
|
Cloud the real issues
|
|
Turn work related problems into personal issues
|
|
Threaten working relationships
|
WORKSHOP
OBJECTIVES:
The
participant will learn how to…
 |
Identify
challenging behaviors
|
|
Learn
how handle difficult personalities
|
LENGTH:
1 Day
