LISTENING
SKILLS
Listening
is one of the most often used activities yet one of the least understood.
Many of us have been accused of not listening properly.
Listening effectively is actually a very complex activity.
Before good listening can happen you must want to be a good
listener.
Effective
listening skills results in fewer errors and confusion in the workplace.
The
participants will learn the importance listening plays in creating a
successful working environment. Each
dialogue is an opportunity to establish and develop a strong communication
link between the speaker and the listener.
WORKSHOP OBJECTIVES:
In
this workshop we will examine the dynamics of listening such as…
 |
How
we listen
|
|
Key
elements of good listening
|
|
Hear
the message
|
|
Interpret
the message
|
|
Evaluate
the message
|
|
Respond
to the message
|
The
participants will learn:
|
Developing
the techniques critical to good listening skills
|
|
The
process of active listening
|
|
Speaker
and listener responsibilities
|
|
Checking
for understanding as well as learn to implement good listening practices for
better performance in the workplace
|
LENGTH:
1 Day
