CUSTOMER
SERVICE SKILLS
A
customer wants you to make him/her feel important.
A customer wants courtesy and respect.
A customer wants answers that are useful and relevant.
The only way you can fulfill those needs are by actively listening
to the customer. Whether in a
telephone conversation or face-to-face interaction, your number one
priority is to convince your customer that you completely understand
his/her needs.
Providing
excellent customer service, whether it be an external or internal
customer, is one of the most important concerns of an organization.
Today, customer service skills are at an all time low!
Satisfying people’s needs provides a vital link in the chain that
leads to satisfying both customers and employees.
WORKSHOP OBJECTIVES:
In
this workshop we will learn…
 |
Treating
each individual as a customer
|
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Barriers
to internal customer satisfaction
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|
Customer
service principles
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Dealing
with blame and finger-pointing
|
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Case
studies
|
|
Exercises
designed to improve customer service skills
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LENGTH:
1 Day
