|
Home
Home
Page
Competency
Modeling
The
Process
Competency
Clusters
Progression
of Competence
Competency Library
Library
Content
Competency
Components
Global
Competencies
Functional
Competencies
Industry
Competencies
Competency
Application
In
the Workplace
High-Potential
Benching
Job
Family Models
Contact
Us
Request
a Live Demo
Call: 1-877-311-5530
The
Ryan Group Website
Original
Artwork
Laura
Davis
PortlandArtWorks.com
|
|
Example
Competency
Division
Functional
Competency
Category
Customer Service
Competency
Syntax
 |
Active
Listening |
|
Call
Reporting |
|
Campaign
Management |
|
Coaching and
Motivating |
|
Communicates
Effectively |
|
Customer Focus |
|
Demonstrates
Integrity |
|
Handling Difficult
Calls |
|
Inbound Phone
Statistics |
|
Interpersonal
Skills |
|
Lead Generation |
|
Order Taking |
|
Outbound Phone
Statistics |
|
Problem Solving |
|
Product Knowledge |
|
Schedule Adherence |
|
Speaking and
Communication |
|
Stress Tolerance |
|
Systems and
Technology Use |
|
Taking
Initiative |
|
Technical Support |
|
Telephone Sales |
|
Telephone Skills |
|
Thinks
Independently |
|
Trust Building |
|
Up Selling |
|
Workforce
Management |
Typically, there are 4-5
performance behaviors articulated as agreement statements for each competency
syntax.
|
