ChangeMark Introduction

   ChangeMark Overview

   Change Process Model

       Assess

       Develop

       Transition

       Execute

       Internalize

   Actions and Deliverables

   Change Assumptions

   Change and People

   Change and Context

   Change and Future State

   Consulting Services

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Change and Context

Key Assumptions (partial list)

Change will present some element of complexity.

Change will have some degree of impact on our constituents.

Change will affect the political, technical, and cultural aspects within our organization.

The context component of change identifies key elements of the change environment, e.g., complexity, relationships, and impact.

First.

Through assessment we identify the perceived complexity of the change initiative, including:

	Speed - How fast is the change?
	Direction - What course and motion?
	Depth - How deep will it go?
	Dimension - How far-reaching is it?
	Disruption - How much chaos and confusion?

Second.

If the assumption is correct, that change will have some degree of impact on our constituents, it's important to address this issue early in the change process.  Key relationships include:

	Customers
	Partners
	Employees

Third.

This component identifies the impact the change initiative will affect including:

	Political - control, governance, influence, dominance, direction, vision, persuasion, authority
	Technical - transformational technologies, such as implementing a new customer self-serve system, as opposed to incremental
	Cultural - values, conduct, behaviors