1.
Assess
·
Develop and conduct a structured assessment to obtain
information and insight about the human component in the organization
·
Identify the attitudes and behaviors toward change within the
organization
·
Determine the attributes associated with change of each of
the identified groups
·
Identify the communication styles of each of the
identified groups
·
Build a comprehensive change assumption table
·
Identify where stakeholders need to be on the adoption
curve at each phase of the process
·
Define strategies, solutions, gaps, and interventions
2.
Develop
·
Align interventions with
business needs
·
Determine the impact on the target state
·
Engage senior leadership and management
·
Develop a comprehensive project plan
from resources and processes to deliverables and outcomes
3.
Transition
·
Provide the skills and tools necessary to change
·
Build the supporting structures that align with the target
state options
·
Conduct intervention training (skills and
behaviors)
·
Create a dashboard of metrics
·
Identify how customers will recognize your success
·
Configure the organization structure to match the target
state
·
Develop an actionable vision of future success
·
Build a change climate and culture
·
Extend the success of the current business
·
Create the organization of the future
·
Dismantle boundaries
·
Create a vigilant organization
4.
Execute
·
Implement the change management plan
·
Determine the impact of change on the organization and its
structure
·
Institutionalize and affect the change
·
Engage senior leadership in the socialization process of
the approach and the solution
·
Package the change management program as a repeatable
process
5.
Internalize
·
Make the change sustainable
·
Prevent backsliding and reversion
·
Reward new performance and behaviors
·
Make the connection between the new behaviors and success
