What
are the applications for "narrative theory" in the
organization?
Narrative
theory is a generative dialogical process [qualitative inquiry].
This process is ideally suited for application in:
|
Relational Learning
Knowledge
Transfer
Situational
Learning
Knowledge
Creation
Learning
Validation
Best
Practices
|
Organizational Adaptation
Affirm Vision, Mission, and
Values
Continuous Experimentation
Innovative Alliances
Market Insight
Customer Loyalty
Problem Resolution
Organizational Behavior
Ethical Practices
|
Social Representation
Feelings
and Image
Complexity
Interactive
Dynamics
Information
Flow
Employee
Engagement
|
Give
me a typical example of how an organization could use "narrative
theory".
Using
narrative as a key learning platform is a powerful way to unlock
virtual storehouses of intelligence within the organization.
It is facilitated by communicating personal experience told in
everyday, plainspoken discourse.
Transferring
Knowledge and Insight
This
study example involves a large research and development organization
with a workforce of over 6,000 scientists.
Approximately thirty percent of the employees are eligible to
retire (and will) within the next five years.
The challenge is how does the organization gather, preserve,
and share this vast reservoir of accumulated knowledge and insight?
Using
a process that facilitates
information filtering and mapping by neutralizing the interference of
social, cognitive, and organizational filters, we were able to
identify fourteen (14) critical knowledge themes essential to the
organization's future.
In
this case, it is important that the knowledge transfer be 'situational
knowledge', (as opposed to opinions or descriptions) surrounding
specific workplace experiences.
The
fourteen (14) identified critical knowledge themes are:
Managing
- - -
|
·
people
·
crises
·
priorities
·
workload
·
customers
|
·
culture
·
politics
·
distractions
·
work/life
balance
·
personal
growth
|
·
resources
·
skills
and competencies
·
problem
solving
·
decision
analysis
|
